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Return Policy

Thank you for supporting our small business! We hope you enjoy your purchase.

Splash Supply Company accepts returns of most hard goods* for a full refund up to 30 calendar days after purchase. Returned items must be in like-new condition in the original packaging, and free of dirt, water and visible wear. Returns of visibly used products, or items missing their original packaging, may be refused or subject to a 20% restocking fee.

All hard goods must be returned to Splash before a return can be processed. Shipping fees are non-refundable.

We may, at our discretion, offer store credit for items returned after 30 days on a case-by-case basis.

Exceptions

  • Custom-cut items – including but not limited to liner, underlayment, pipe and bulk filter material – cannot be returned for any reason. All sales are final.
  • Fish, plants and other live goods are subject to different return policies and are not included in the hard goods policy listed above. Please see the card you were given at checkout for details, or ask a Splash associate.
  • We may refuse returns of certain discontinued or clearance items.

Warranties

Many of our products carry a manufacturer’s warranty. If an item stops operating as expected within the warranty period listed on the packaging, please bring it back to Splash for testing, along with the original receipt if possible. If we determine that the product is eligible for a warranty, a replacement will be offered. The warranty on replacement items begins on the purchase date of the original product, not on the date of replacement.

Warranties cover only the original/primary owner. They do not cover alteration, theft, loss and/or unreasonable use of products. Warranties may also be denied if we are unable to verify proof of purchase, the warranty is expired, the product has been discontinued, or the returned item is found to be in good working condition.